Once you have submitted and paid for your order, you will be entitled to change or cancel your order until Hastie Catering has accepted it. You may also edit any typing errors etc. directly on the service until Hastie Catering has accepted your order.
Hastie Catering Services Ltd may reject your order, for example if we no longer have the items in stock or if we are not able to fulfil your order within a reasonable time.

Refund Policy

Refunds for cancelled or rejected orders. When you complete an order, your bank or card issuer will ring-fence the amount owed. If you cancel the order or if we reject it, your bank or card issuer will release the amount back to your account. Please note that this process may take up to 7 days.

We use our platform to accept and process orders on behalf of Hastie Catering Services Ltd. All food preparation and deliveries are the sole responsibility of Hastie Catering Services Ltd which accepts your order. Hastie Catering Services Ltd provide a quality service, if your order is not satisfactory please contact us on the day of delivery.

Items damaged in transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items

You have the right to return a faulty item within a reasonable period of time depending on the nature of the item.

Incorrect Items

If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.

Return address

Please email hastiedublin@gmail.com to arrange returned items.